Process objective
Ensure timely identification of corporate governance events and timely and accurate casting of votes

Process requirements
Service providers should offer a proactive proxy voting service in many markets.  Ideally, the service should extend to all markets which support shareholder voting programs.  The service provider should identify all corporate governance events, obtain the associated information (eg.  an agenda for an Annual General Meeting or Extraordinary General Meeting, Annual and other Company Reports, the terms of resolutions submitted for shareholder approval, voting ballots and proxy advices), translate the information if necessary and disseminate it to the client.  For events which may be voted on, the service provider must report to the client the response deadline, capture the client's decision in good time and ensure their vote is cast.  Subsequently, the client should be informed of the result of each vote in a timely manner.


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Service Matrix