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Fund Accounting & Administration Survey 2007
R & M Surveys has conducted its fourth survey of fund accounting and administration.

INTRODUCTION METHODOLOGY RESULTS CONCLUSIONS
 
INTRODUCTION
We are pleased to present key results from this leading survey, which measures customer satisfaction by means of questionnaires completed by fund managers with respect to suppliers of fund accounting and administration services.
 
METHODOLOGY
Click here to view methodology
 
RESULTS
HSBC has topped the overall ranking table for the third time.  For the overall rankings, the average score across all qualifying banks has increased year-on-year.
 
Overall Survey Rankings
OVERALL RANKING OF CLIENT SATISFACTION
2007
Bank
Score
1
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
 5.90
2
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
 5.59
3
The Bank of New York  
 5.39
4
Northern Trust    
 5.35
5
State Street    
 5.30
 
Core Fund Accounting and Administration
RANKING OF CLIENT SATISFACTION
2007
Bank
Score
1
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
 5.78
2
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
 5.37
3
Northern Trust    
 5.27
4
The Bank of New York  
 5.18
5
State Street    
 5.06
 
Accounting and Valuation
RANKING OF CLIENT SATISFACTION
2007
Bank
Score
1
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
 5.96
2
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
 5.85
3
Northern Trust    
 5.58
4
The Bank of New York  
 5.54
5
State Street    
 5.29
 
Communication
RANKING OF CLIENT SATISFACTION
2007
Bank
Score
1
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
 5.78
2
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
 5.52
3
Northern Trust    
 5.35
4
State Street    
 5.25
5
The Bank of New York  
 5.23
 
 
CONCLUSIONS
The full survey write-up is a must-have for all users and providers of fund accounting and administration services. It presents the key results and drills down to client satisfaction for each of 33 service elements.  For each qualifying service provider, a detailed profile is presented across these services - featuring gap analysis (contrasting the provider's performance to an industry standard), a performance chart, year-on-year analysis and succinct commentary on strengths and weaknesses.  This is followed by a series of league tables for each service element and, finally, a copy of the survey questionnaire.

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