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Global Custody Survey 2007

The gaps get smaller

RBC Dexia Investor Services has again been voted the best global custodian in the overall unweighted results of this leading survey.  In a surprisng turn of fortune, Investors Bank & Trust (last year's winner in the overall weighted ranking - and number two by unweighted) fell to 10th position in both rankings.  State Street, which has just bought Investors Bank & Trust, climbs from 10th to 1st in the weighted results.

INTRODUCTION METHODOLOGY RESULTS CONCLUSIONS
 
INTRODUCTION
The 20th annual Global Investor global custody survey measures customer satisfaction among the institutional fund management, mutual fund management, insurance and pension fund world.
 
METHODOLOGY
Click here to view methodology
 
RESULTS
RBC Dexia Investor Services has achieved consistently strong performance, having finished first in the unweighted rankings for the fourth year running.

Pictet & Cie is perhaps the one to watch.  Hot on the heels of RBC Dexia, Pictet has climbed from 6th in 2005, to 4th last year to 2nd this year.

Mellon has put in a strong performance, with top 3 positions in both unweighted and weighted tables.  Mellon has also retained top position in the footprint tables.  Introduced last year, the footprint score is calculated as the number of responses multiplied by the unweighted score.

Brown Brothers Harriman was ranked number one by North American Institutional Fund Managers, unweighted scores (one of the many rankings available with the full survey results).  The firm managed a year-on-year increase in its overall unweighted score but, with scores generally up on last year, it experienced a disappointing slip from 3rd to 5th position.
 
Overall Survey Rankings: Unweighted
OVERALL RANKING OF CLIENT SATISFACTION

2007
Bank
Score
1
RBC Dexia Investor Services  
73.31
2
Pictet & Cie About Pictet & Cie Contact Pictet & Cie View the web site for Pictet & Cie
71.66
3
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
70.41
4
Northern Trust About Northern Trust Contact Northern Trust  
69.29
5
Brown Brothers Harriman  
64.63
6
State Street  
62.25
7
Citi  
61.45
8
JPMorgan  
59.41
9
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
58.39
10
Investors Bank & Trust  
57.83
11
The Bank of New York About The Bank of New York Contact The Bank of New York View the web site for The Bank of New York
57.25
 
Overall Survey Rankings: Weighted
OVERALL RANKING OF CLIENT SATISFACTION

2007
Bank
Score
1
State Street  
81.27
2
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
80.88
3
RBC Dexia Investor Services  
75.51
4
Northern Trust About Northern Trust Contact Northern Trust  
74.80
5
JPMorgan  
70.73
6
Citi  
69.43
7
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
69.20
8
The Bank of New York About The Bank of New York Contact The Bank of New York View the web site for The Bank of New York
67.56
9
Brown Brothers Harriman  
67.21
10
Investors Bank & Trust  
60.59
11
Pictet & Cie About Pictet & Cie Contact Pictet & Cie View the web site for Pictet & Cie
47.42
 
Overall Survey Rankings: Footprint
OVERALL RANKING OF CLIENT SATISFACTION

2007
Bank
Score
1
Mellon Group About Mellon Group Contact Mellon Group View the web site for Mellon Group
5210
2
JPMorgan  
4991
3
Citi  
3871
4
Brown Brothers Harriman  
3490
5
Northern Trust About Northern Trust Contact Northern Trust  
3049
6
Pictet & Cie About Pictet & Cie Contact Pictet & Cie View the web site for Pictet & Cie
2437
7
RBC Dexia Investor Services  
2419
8
State Street  
2241
9
The Bank of New York About The Bank of New York Contact The Bank of New York View the web site for The Bank of New York
2176
10
HSBC Securities Services About HSBC Securities Services Contact HSBC Securities Services  
1576
11
Investors Bank & Trust  
1446
 
 
CONCLUSIONS

The full survey write-up includes charts showing how each global custodian fares in the various service categories, together with individual bank profiles and extensive analysis and comment.  Request the full survey write-up by clicking on the button below.

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