2016 Fund Administration Survey
Welcome to the 13th Fund Administration Survey brought to you by R&M Surveys.
We are pleased to present key results from this leading survey of fund accounting and administration services. The survey measures customer satisfaction by means of questionnaires completed by fund managers around the world.
RBC retains the top spot in the overall results table.
The R&M FundServices.net Survey measures customer satisfaction of fund administrators by means of questionnaires completed by fund managers and fund promoters around the world. The 2014 survey, undertaken between May and July 2014 collected more than 140 responses.
Up until 2011, the survey focused exclusively on the performance of providers servicing funds domiciled in the United Kingdom. Its remit is being expanded and now extends to leading European domiciles.
Ranking methodology entails respondents rating their counterparties using a scale of one to seven – with one being unacceptable and seven being excellent. The latest results reflect 36 separate service elements, grouped into these six broad service categories: core fund accounting and administration; more intricate accounting and valuation services; client communication; approach and flexibility; quality of personnel; and value for money.
The minimum criteria for a fund administrator to qualify for the survey is ten responses from organizations that are not under common ownership. To qualify for a ranking table for an individual country, the minimum is five responses from that country.
ABOUT THE SURVEY PUBLISHER
R&M Surveys, now part of the AssetMan Group, conducts leading surveys of customer satisfaction of global custodians and fund administrators. The R&M GlobalCustody.net Survey is the world’s largest custody survey, attracting 50 percent more responses than the nearest rival. The R&M FundServices.net Survey (formerly known as the R&M Fund Accounting and Administration Survey and now in its eleventh year) is the fastest-growing industry survey.
THE FULL REPORT
Available now is the full survey report, drilling down to client satisfaction for each of 37 service elements and featuring gap analysis, performance charts, year-on-year comparative analysis and succinct commentary on strengths and weaknesses.