METHODOLOGY

The R & M Dublin Trustee / Depositary Survey measures customer satisfaction by means of questionnaires completed by fund promoters using Dublin as their chosen domicile for retail and institutional funds, with respect to the trustee services provided to them by independent trustees. It does not cover hedge funds which may be administered in Dublin but are domiciled elsewhere. More than 100 institutions were contacted and 57 responses were received. In order to qualify for entry into the survey, trustees were expected to receive a minimum of 5 responses. Ranking methodology entails respondents rating their counterparties using a scale of 1 to 7 (seven being excellent and one being unacceptable) across 22 separate service elements, grouped into 7 broad service categories. The service category groupings are: breadth of services; personnel; regulatory/technical advice; ongoing trustee monitoring; review of scheme documentation; trustee site visits; and fees. R & M Surveys asked respondents to place the 7 service categories in order of importance. This importance ranking was used to analyse the relative strengths and weaknesses of each trustee's performance but did not impact on the overall scores achieved.