METHODOLOGY

The R & M Fund Accounting and Administration Survey measures customer satisfaction by means of questionnaires completed by United Kingdom investment managers. Approximately 200 firms were contacted. A total of 41 responses were included after rigorous quality checks. In order to qualify for entry into the survey, banks were expected to receive a minimum of 6 responses. Ranking methodology entails respondents rating their counterparties using a scale of 1 to 7 (seven being excellent and one being unacceptable) across 33 aspects of the service provided ranging from core services such as transaction processing through to communication, quality of personnel and value for money. The survey was conducted in June and July 2008 and the results published in August 2008.