Andrew Gray, Group Chief Risk Officer

In 2020, we expect to see continued focus on risk reduction from policy makers and a heightened attention on operational and business resilience and the continuity of services in the event of a disruption.

The Bank of England's recent consultation paper on new requirements to strengthen operational resilience in the financial services sector reinforces how important this issue will be. This is supported by the results of our most recent Systemic Risk Barometer survey, where 75 percent of respondents indicated that their firms plan to increase investments to enhance resilience.

Critical to achieving operational resilience is a holistic approach to risk management, built on the foundation of intelligent resilience, which means finding the optimal balance of technology, data analysis and human capabilities.

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Andrew Gray, Group Chief Risk Officer

In 2020, we expect to see continued focus on risk reduction from policy makers and a heightened attention on operational and business resilience and the continuity of services in the event of a disruption.

The Bank of England's recent consultation paper on new requirements to strengthen operational resilience in the financial services sector reinforces how important this issue will be. This is supported by the results of our most recent Systemic Risk Barometer survey, where 75 percent of respondents indicated that their firms plan to increase investments to enhance resilience.

Critical to achieving operational resilience is a holistic approach to risk management, built on the foundation of intelligent resilience, which means finding the optimal balance of technology, data analysis and human capabilities.