Continuing our mini-series on how custodians are affected by and reacting to the coronavirus pandemic, CACEIS has shared a letter addressing the subject that it sent to clients on March 27, and given permission to reproduce it.

Dear Client,

In light of the rapidly developing Covid-19 pandemic and the containment measures taken by various national governments, we would like to ensure you that CACEIS has taken the necessary steps to deal with the situation.

Since March 16, we have established a plan designed to protect staff and ensure business continuity for clients throughout our network.

CACEIS' plan involves deploying the necessary IT systems to permit large scale teleworking. Today, over 90 percent of CACEIS staff telework, and the only staff present at our offices are those carrying out an activity which cannot be performed remotely.

Group and local co-ordination committees meet several times a day to adapt our strategy to the changing situation.

Special measures to protect staff

We have implemented a plan for staff who have to work at our offices, involving cleanliness procedures and posters displaying practical information and reminders of ways to limit infection.

Psychological support helplines have also been set up to help staff deal with the current situation.

Staff are kept up to date on the services available to them via regular communications and intranet posts.

Plan for clients

Everything is in place to ensure secure and uninterrupted service delivery. Business continuity plans have been activated in all entities and have been strengthened to protect the interests of clients and the group itself.

CACEIS is closely involved with local banking and regulatory authority discussions on the security of the financial centres where we operate.

Our group has solid financials and as we have not outsourced our operational structures, which are all for most of them located in Europe, we are in full control of our activities. Our teams remain in a position to perform rapid operational processing.

Finally, CACEIS benefits from the support of its two robust shareholders, Crédit Agricole and Santander, both of which have the financial strength to weather this complex situation.

Our front-office teams are also fully operational and your usual contacts are available to answer any questions you may have.

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Continuing our mini-series on how custodians are affected by and reacting to the coronavirus pandemic, CACEIS has shared a letter addressing the subject that it sent to clients on March 27, and given permission to reproduce it.

Dear Client,

In light of the rapidly developing Covid-19 pandemic and the containment measures taken by various national governments, we would like to ensure you that CACEIS has taken the necessary steps to deal with the situation.

Since March 16, we have established a plan designed to protect staff and ensure business continuity for clients throughout our network.

CACEIS' plan involves deploying the necessary IT systems to permit large scale teleworking. Today, over 90 percent of CACEIS staff telework, and the only staff present at our offices are those carrying out an activity which cannot be performed remotely.

Group and local co-ordination committees meet several times a day to adapt our strategy to the changing situation.

Special measures to protect staff

We have implemented a plan for staff who have to work at our offices, involving cleanliness procedures and posters displaying practical information and reminders of ways to limit infection.

Psychological support helplines have also been set up to help staff deal with the current situation.

Staff are kept up to date on the services available to them via regular communications and intranet posts.

Plan for clients

Everything is in place to ensure secure and uninterrupted service delivery. Business continuity plans have been activated in all entities and have been strengthened to protect the interests of clients and the group itself.

CACEIS is closely involved with local banking and regulatory authority discussions on the security of the financial centres where we operate.

Our group has solid financials and as we have not outsourced our operational structures, which are all for most of them located in Europe, we are in full control of our activities. Our teams remain in a position to perform rapid operational processing.

Finally, CACEIS benefits from the support of its two robust shareholders, Crédit Agricole and Santander, both of which have the financial strength to weather this complex situation.

Our front-office teams are also fully operational and your usual contacts are available to answer any questions you may have.